Daryl Tay.net

I finished reading Starbucked (a book that chronicles the rise of Starbucks over the years) over the weekend (at a Borders cafe, no less) and while I could go on about whether or not Starbucks represents cultural imperialism (I don’t think so), I instead want to share a great quote from the book:

“.. it employs polo shirt-wearing teenage baristas who field your requests courteously and with a smi – actually, the French are still working on the whole customer service thing.”

Truer words have never been spoken er… written!